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2
2021
E-BOOK

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3
2021
E-REPORT
Climbing again : stakeholder views on resuming air travel in the COVID-19 era : hearing before the S
United States. Congress. House. Committee on Homeland Security. Subcommittee on Transportation and Maritime Security, author.
Washington : U.S. Government Publishing Office, 2021.

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 Internet  Electronic Report    AVAILABLE
4
2021
E-BOOK
WINNING WITH DATA IN THE BUSINESS OF SPORTS;CRM AND ANALYTICS
Green, Fiona.
ABINGDON : ROUTLEDGE, 2021.

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LOCATION CALL # STATUS
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5
2021
E-REPORT
COVID-19: TSA could better monitor its efforts to reduce infectious disease spread at checkpoints :
United States. Government Accountability Office, author.
[Washington, D.C.] : United States Government Accountability Office, 2021.

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6
2021
E-BOOK
Choose your customer : how to compete against the digital giants and thrive
Byrnes, Jonathan L. S., author.
New York : McGraw Hill, [2021]

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7
2021
E-BOOK
Building a Salesforce-powered front office : a quick-start guide
Chowdhury, Rashed A.
Berkeley, CA : Apress, 2021.

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8
2021
E-BOOK

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9
2021
E-BOOK
Salesforce architect's handbook : a comprehensive end-to-end solutions guide
Jyoti, Dipanker, author.
Berkeley, CA : Apress, [2021]

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LOCATION CALL # STATUS
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10
2021
E-BOOK
Airline governance : the right direction
Hughes, Victor, 1941- author.
London ; New York, NY : Routledge, Taylor & Francis Group, 2021.

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LOCATION CALL # STATUS
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11
2021
E-BOOK
Airline operations control
Bruce, Peter J., author.
Abingdon, Oxon ; New York, NY : Routledge, 2021.

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LOCATION CALL # STATUS
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12
2021
E-BOOK
Airline finance
Morrell, Peter S., 1946- author.
Abingdon, Oxon ; New York, NY : Routledge, 2021.

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13
2021
E-BOOK
Airlines in a post-pandemic world : preparing for constant turbulence ahead
Taneja, Nawal K., author.
Abingdon, Oxon ; New York, NY : Routledge, 2021.

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14
2021
E-BOOK
Engaging the heart in business : a revolutionary market approach based on love
Alessandri, Alice, 1970- author.
Abingdon, Oxon ; New York, NY : Routledge, Taylor & Francis Group, 2021.

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15
2021
E-BOOK
Driving consumer engagement in social media : influencing electronic word of mouth
Bianchi, Anna, author.
Abingdon, Oxon ; New York, NY : Routledge, 2021.

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16
2021
E-BOOK
Fundamentals of aviation operations
Meijer, Gert, author.
London ; New York : Routledge, Taylor & Francis Group, 2021.

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17
2021
E-BOOK
Fundamentals of airline marketing
Ambrose, Scott, author.
New York : Routledge, 2021.

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18
2021
E-BOOK
Managing airline networks : design, integration and innovative technologies
Franke, Markus.
Abingdon, Oxon ; New York, NY : Routledge, Taylor & Francis Group, 2021.

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19
2021
E-BOOK
Ready, launch, brand : the lean marketing guide for startups
Zeewy, Orly, author.
Boca Raton, FL : Routledge, 2021.

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20
2021
E-BOOK
The customer experience model
Aliekperov, Adyl, author.
New York, NY : Routledge, 2021.

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21
2021
E-BOOK
The customer copernicus : how to be customer led
Dawson, Charlie, 1966- author.
Abingdon, Oxon ; New York, NY : Routledge, 2021.

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22
2021
E-BOOK
The customer copernicus : how to be customer led
Dawson, Charlie, 1966- author.
London ; New York : Routledge/Taylor & Francis Group, 2021.
23
2020
E-REPORT
Review of the FY 2020 USAID budget request : hearing before the Committee on Foreign Relations, Unit
United States. Congress. Senate. Committee on Foreign Relations, author.
Washington : U.S. Government Publishing Office, 2020.

Copies / Volumes

LOCATION CALL # STATUS
 Internet  Electronic Report    AVAILABLE
24
2020
E-REPORT
Aviation consumer protection : increased transparency could help build confidence in DOT's enforceme
United States. Government Accountability Office, author.
[Washington, D.C.] : United States Government Accountability Office, 2020.

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LOCATION CALL # STATUS
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25
26
2020
E-BOOK
Experiential marketing : case studies in customer experience
Batat, Wided, author.
London : Routledge, 2020.

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LOCATION CALL # STATUS
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27
2020
E-BOOK
Salesforce for dummies
Kao, Liz, author.
Hoboken, NJ : John Wiley & Sons, Inc. [2020]

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28
2020
E-BOOK
The customer catalyst : how to drive sustainable business growth in the customer economy
Adler, Chris, author.
West Sussex, England : Wiley, [2020]

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LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
29
2020
E-BOOK
Airline marketing and management
Shaw, Stephen, 1950- author.
[Place of publication not identified] : Routledge, [2020]

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 Internet  Electronic Book    AVAILABLE
30
2020-
E-REPORT
COVID-19 and funding for civil aviation
Tang, Rachel Y., author.
[Washington, D.C.] : Congressional Research Service, 2020-

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LOCATION CALL # STATUS
 Internet  Electronic Report    AVAILABLE
31
2020
E-BOOK
It's logical : innovating profitable business models
Dhargalkar, Kaustubh, author.
[Place of publication not identified] : Sage Publications, 2020.

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LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
32
2020
E-BOOK
The forever transaction : how to build a subscription model so compelling, your customers will never
Baxter, Robbie Kellman, author.
New York : McGraw-Hill Education, 2020.

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LOCATION CALL # STATUS
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33
2020
E-BOOK
Building Brand Communities How Organizations Succeed by Creating Belonging.
Jones, Carrie Melissa.
Oakland : Berrett-Koehler Publishers, Incorporated, 2020.

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34
2020
E-BOOK

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 Internet  Electronic Book    AVAILABLE
35
2020
E-BOOK
Category creation : how to build a brand that customers, employees, and investors will love
Kennada, Anthony, 1986- author.
Hoboken, New Jersey : Wiley, [2020]

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LOCATION CALL # STATUS
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36
2020
E-BOOK

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LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
37
2020
STREAMING VIDEO

Copies / Volumes

LOCATION CALL # STATUS
 Internet  Streaming Video    AVAILABLE
38
2020
E-BOOK
Building brand communities : how organizations succeed by creating belonging
Jones, Carrie Melissa, author.
Oakland, CA : Berrett-Koehler Publishers, [2020]

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LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
39
2020
E-BOOK

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LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
40
2020
E-BOOK

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LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
41
2020
E-BOOK
It starts with clients : your 100-day plan to build lifelong relationships and revenue
Sobel, Andrew, 1955- author.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]

Copies / Volumes

LOCATION CALL # STATUS
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42
2020
E-BOOK

Copies / Volumes

LOCATION CALL # STATUS
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43
2020
E-BOOK
Inside Your Customer's Imagination
Bell, Chip R.
[S.l.] : Berrett-Koehler Publishers, 2020.

Copies / Volumes

LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
44
2020
E-BOOK
Predicting personality : using AI to understand people and win more business
D'Agostino, Andrew, author.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]

Copies / Volumes

LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
45
2020
STREAMING VIDEO
New frontiers in ML-driven customer intelligence
Katsov, Ilya, on-screen presenter.
[Seattle, Washington] : Data Science Salon, 2020.

Copies / Volumes

LOCATION CALL # STATUS
 Internet  Streaming Video    AVAILABLE
46
2020
E-BOOK
Succeeding at business in Southeast Asia : common mistakes companies make
Moraczewski, Eric, author.
Hoboken : Wiley, 2020.

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47
2020
E-BOOK

Copies / Volumes

LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
48
2020
E-BOOK
The forever transaction : how to build a subscription model so compelling, your customers will never
Baxter, Robbie Kellman, author.
New York : McGraw-Hill Education, 2020.

Copies / Volumes

LOCATION CALL # STATUS
 Internet  Electronic Book    AVAILABLE
49
2020
E-BOOK
The four steps to the epiphany : successful strategies for products that win
Blank, Steven G. (Steven Gary), author.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2020]

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 Internet  Electronic Book    AVAILABLE
50
2020
E-BOOK
The forever transaction : how to build a subscription model so compelling, your customers will never
Baxter, Robbie Kellman, author.
New York : McGraw-Hill Education, 2020.

Copies / Volumes

LOCATION CALL # STATUS
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