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Title Beyond airline disruptions : thinking and managing anew / Jasenka Rapajic.
Imprint Abingdon, Oxon ; New York, NY : Routledge, 2019.


 Internet  Electronic Book    AVAILABLE
Edition Second edition.
Description 1 online resource (165 pages)
Bibliog. Includes bibliographical references and index.
Note Available only to authorized UTEP users.
Description based on online resource; title from digital title page (viewed on October 15, 2020).
Subject Airlines -- Management.
Crisis management.
Contents Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; List of figures; List of tables; Acknowledgements; Introduction; 1 Obscured by the past; 2 The path to improvement; 3 Understanding disruptions; 4 Organising disruption information; 5 Reinventing decision making; 6 Thinking and managing anew; The way forward; Appendix 1: Standard IATA delay codes; Appendix 2: Resolving the 'technical' delay; Appendix 3: Crew shortage; Appendix 4: Cost saving and cultural issues; Appendix 5: Disruption audit; Appendix 6: Direct and indirect cost of aircraft damage; Bibliography
Summary Flight disruptions continue to thrive unnoticed, invisibly eroding airline profitability and causing growing passenger dissatisfaction. This is especially critical at airports where traffic expansion outstrips airport capacities. Hampered by legacy information systems, management practices and organisational detachments, decision makers across the industry have little or no understanding of the multiple causes of disruptions and their implications. Consequently, their actions are focused on resolving local problems without being synchronised at system level. As problematic as they are, disruptions create opportunities for learning about system interactions, a solid and appropriate foundation for resolving complex industry issues. Beyond Airline Disruptions explains how airlines can become more competitive by utilising unexplored potential for gradual, consistent and measurable improvements, centred around cost and quality of operational performance. It describes practical methods and techniques essential for turning these ideas into daily practices. This second, revised edition featuresupdated contentthat introduces afresh approach to airline management and decision making, more in line with future industry needs. It bridges the gaps between strategy and operations and inspires collaboration between airlines, airports, ATC, service providers and regulators to bring longer-lasting benefits not only for industry participants and passengers, but also for the economy, society and the environment.
Other Title Print version: Rapajic, Jasenka. Beyond Airline Disruptions : Thinking and Managing Anew. Milton : Routledge, ©2018 9781138103948