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Title Social media and crisis communication / edited by Lucinda Austin and Yan Jin.
Imprint London : Routledge, 2018.


 Internet  Electronic Book    AVAILABLE
Description 1 online resource (xx, 461 pages) : illustrations
Bibliog. Includes bibliographical references and index.
Note Available only to authorized UTEP users.
Subject Communication in crisis management.
Social media.
Crisis management.
Genre Electronic books.
Contents Cover; Title; Copyright; CONTENTS; Contributors; Introduction; SECTION I Overview of Social Media Research in Crisis Communication; 1 The Status of Social-Mediated Crisis Communication (SMCC) Research: An Analysis of Published Articles in 2002-2014; 2 Revising Situational Crisis Communication Theory: The Influences of Social Media on Crisis Communication Theory and Practice; SECTION II Current Issues of Social Media and Crisis Communication; 3 Communicating Strategic Change: The Continuum of Reputation, Issues Management, and Crisis Management Is Built on a Positive Corporate Culture.
4 Handling Crises in Social Media: From Stakeholder Crisis Awareness and Sense Making to Organizational Crisis Preparedness5 Ethical Engagement at a Time of Crisis in the Social Era; SECTION III Foundations and Frameworks; SECTION III- A Foundations and Frameworks: Organizational Approaches and Considerations; 6 The Role of Public Relations Leadership in Effective Social Media and Crisis Communication Management; 7 The Corporate Social Media Spokesperson: Who Should Speak on Behalf of the Organization in Times of Crises?
8 Examining Public Responses to Social Media Crisis Communication Strategies in the United States and ChinaSECTION III- B Foundations and Frameworks: Audience- Oriented Approaches and Considerations; 9 Toward More Audience- Oriented Approaches to Crisis Communication and Social Media Research; 10 Social Media, Hashtag Hijacking, and the Evolution of an Activist Group Strategy; SECTION III- C Foundations and Frameworks: Characteristics and Types of Social Media; 11 Social Media's Value in a Crisis: Channel Effect or Stealing Thunder?
12 The World's All Atwitter: Image Repair Discourse on Social Media13 Augmented Reality, Wearable Technology, and Gamification: Mobile Media and Crisis Communication Emerging Specializations; SECTION IV Areas of Application; SECTION IV- A Areas of Application: Corporate; 14 Using Twitter for Crisis Communication: A Content Analysis of Fortune 500 Companies; 15 A Study of Malaysia Airlines' Missing Flight Crisis: News Frames, Crisis Emotions, Negative Behavioral Intentions, Corporate Reputation, and Country Image; SECTION IV- B Areas of Application: Nonprofit.
16 Nonprofit Organizations' Use of Social Media in Crisis Communication17 World Vision's Lack of Vision: A Case Study of the 2014 Gay Hiring Crisis; SECTION IV- C Areas of Application: Health; 18 When a Pandemic Strikes: Toward the Social Media Pandemic Communication Model; 19 Health Misinformation via Social Media: The Case of Vaccine Safety on Pinterest; SECTION IV- D Areas of Application: Disaster; 20 Social Media Use During Disasters: A Research Synthesis and Road Map; 21 Natural Disasters, Twitter, and Stakeholder Communication: What We Know and Directions for Future Inquiry.
Summary "Social Media and Crisis Communication provides a unique and timely contribution to the field of crisis communication by addressing how social media are influencing the practice of crisis communication. The book, with a collection of chapters contributed by leading communication researchers, covers the current and emerging interplay of social media and crisis communication, recent theories and frameworks, overviews of dominant research streams, applications in specific crisis areas, and future directions. Both the theoretical and the practical are discussed, providing a volume that appeals to both academic-minded readers as well as professionals at the managerial, decision-making level. The audience includes public relations and corporate communication scholars, graduate students studying social media and crisis communication, researchers, crisis managers working in communication departments, and business leaders who make strategic business communication planning. No other volume has provided the overarching synthesis of information regarding the field of crisis communication and social media that this book contains. Incorporated in this volume is the recent Social-mediated Crisis Communication Model developed by the editors and their co-authors, which serves as a framework for crisis and issues management in a rapidly evolving media landscape."--Provided by publisher.
Other Author Austin, Lucinda L., editor.
Jin, Yan, editor.
Other Title Print version: 9781138811997 9781138812000