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BOOK
Title Up in the air : how airlines can improve performance by engaging their employees / Greg J. Bamber ... [et al.].
Imprint Ithaca : ILR Press/Cornell University Press, 2009.

Copies/Volumes

LOCATION CALL # STATUS
 Main Stacks  HD8039.A4272 U583 2009    AVAILABLE
Description xi, 222 p. : ill. ; 24 cm.
Bibliog. Includes bibliographical references (p. [199]-213) and index.
Subject Airlines -- United States -- Employees.
Airlines -- United States -- Personnel management.
Airlines -- Employees -- Labor unions -- United States.
Industrial relations -- United States.
Airlines -- Employees.
Airlines -- Personnel management.
Airlines -- Employees -- Labor unions.
Industrial relations.
Contents Low-cost competition in the airline industry -- Developments in the U.S. airline industry -- Developments in the airline industry in other countries -- Industry trends in costs, productivity, quality, and morale -- Alternative strategies for new entrants : Southwest vs. Ryanair -- The legacy responses : alternative approaches -- Building a more balanced airline industry.
Other Author Bamber, Greg, 1949-