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Title The 8th International Conference on Knowledge Management in Organizations : social and big data computing for knowledge management / Lorna Uden, Leon S.L. Wang, Juan Manuel Corchado Rodríguez, Hsin-Chang Yang, I-Hsien Ting, editors.
Imprint Dordrecht : Springer, [2013?]
©2014

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 Internet  Electronic Book    AVAILABLE
Description 1 online resource (xiv, 629 pages) : illustrations (some color)
Series Springer Proceedings in Complexity, 2213-8684
Springer proceedings in complexity, 2213-8684
Note Available only to authorized UTEP users.
Online resource; title from PDF title page (SpringerLink, viewed September 9, 2013).
Subject Knowledge management -- Congresses.
Management information systems -- Congresses.
Big data -- Congresses.
Genre Electronic books.
Conference papers and proceedings.
Contents Preface; Organizations; Conference Chair; Programme Chairs; Local Chairs; Organization Committee; Programme Committee; Contents; Part IService and Innovation; 1 Servitization of Business: An Exploratory Case Study of Customer Perspective; Abstract; 1.1 ... Introduction; 1.2 ... Servitization: Organization Versus Customer Perspective; 1.2.1 Organization Perspective; 1.2.2 Customer Perspective; 1.3 ... Methodology; 1.4 ... Bangladesh IT Market; 1.4.1 Current Supply Chain of IT Products; 1.5 ... Identifying Service Level and Customer Needs; 1.6 ... Discussion; 1.7 ... Conclusion; References.
2 A Service Field Concept for Service Value Creation; Abstract; 2.1 ... Introduction; 2.2 ... A Service Field Concept; 2.3 ... Service Value in Service Field Concept; 2.4 ... Service Matching in Service Mediators; 2.5 ... Relationship between Information Value and Service Value; 2.6 ... Implications on Information Business Based on the Service Field; 2.7 ... Conclusion; Acknowledgments; References; 3 Development of Future Center: A Case Study; Abstract; 3.1 ... Introduction; 3.2 ... Future Centres; 3.3 ... Co-Creation of Value; 3.4 ... Case Study; 3.5 ... Results; 3.6 ... Conclusions; References.
4 Cocreation Value Platform Based on User's Behaviour to Increase the User Engagement; Abstract; 4.1 ... Introduction; 4.2 ... Studies on User Engagement; 4.3 ... Methods to Improve the User Engagement; 4.3.1 Streamline the Content Flow; 4.3.2 Use Visuals; 4.3.3 Better Design and Functions; 4.3.4 Fresh and Relevant Content; 4.3.5 A/B Testing; 4.3.6 Call to Actions; 4.3.7 Social Networking; 4.3.8 Reward System; 4.4 ... Co-Creation Value Platform; 4.5 ... Reward System to Help Improve the User Engagement; 4.5.1 EMC Case Study on Badgeville; 4.5.1.1 The Business Results.
4.6 ... Co-Creation Value Platform: Value Points Platform; 4.7 ... Measuring the User Engagement; 4.8 ... Evaluation; 4.9 ... Limitations; 4.10 ... Recommendations; 4.11 ... Conclusion; References; 5 Inquest for Competitive Factors of Restaurant Information Services; Abstract; 5.1 ... Introduction; 5.2 ... Knowledge Management and Information Services; 5.3 ... Types of Restaurant Information Services; 5.4 ... Related Researches on Restaurant Information Services; 5.5 ... Types of Information Offered by Restaurant Information Services; 5.6 ... Changes in the Competitive Factors of Japanese Restaurant Information Services.
5.7 ... Importance of Evaluation Information; 5.8 ... Four Hypotheses about Evaluation Information and Restaurant Information Services; 5.9 ... Conclusions; Acknowledgments; References; 6 Cocreation and Implementing ITIL Service Management in the Cloud: A Case Study; Abstract; 6.1 ... Introduction; 6.2 ... ITIL; 6.3 ... Software as a Service (SaaS)/Could; 6.4 ... Implementing ITIL on a SaaS/Cloud Platform: Implementation Risk; 6.5 ... Cocreation; 6.6 ... Case Study Asia Pacific IT Service Management Shared Hub; 6.6.1 Background; 6.6.2 Support; 6.6.2.1 First Level Support.
Summary The proceedings from the eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.
Other Author Uden, Lorna, 1946- editor.
Wang, Leon S. L., editor.
Manuel Corchado Rodríguez, Juan, editor.
Yang, Hsin-Chang, editor.
Ting, I-Hsien, editor.
Other Title Print version: 8th International Conference on Knowledge Management in Organizations : Social and Big Data Computing for Knowledge Management. Dordrecht : Springer, ©2013 9789400772861